1. Introduction
Sqoot Cash ("Company," "we," "us," or "our") operates sqootcash.com and provides nationwide mail-in precious metals purchasing and jewelry repair services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, services, or submit items for evaluation.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with these terms, please do not use our services.
2. Information We Collect
Information You Provide
- Identity information: Full legal name, date of birth, government-issued ID (required for transactions over $600 per federal law)
- Contact information: Mailing address, email address, phone number
- Transaction information: Description of items submitted, lot details, offers accepted or declined
- Payment information: Bank account details for ACH transfers, Zelle handle. We do not store full account numbers — payment information is transmitted directly to our secure payment processor.
- Communications: Emails, chat messages, and other correspondence with our team
Information Collected Automatically
- IP address, browser type, device type, operating system
- Pages visited, time spent on site, referring URLs
- Cookies and similar tracking technologies (see Section 7)
Information from Third Parties
- Identity verification data from our KYC/identity verification provider
- Shipping and tracking data from FedEx
3. How We Use Your Information
We use the information we collect to:
- Process your transaction — evaluate items, issue offers, arrange payment
- Verify your identity and comply with federal anti-money laundering (AML) and Bank Secrecy Act (BSA) requirements
- Arrange shipping and logistics via FedEx
- Communicate with you about your transaction, account, or inquiries
- File required regulatory reports including IRS Form 8300 for cash transactions over $10,000
- Detect, prevent, and investigate fraudulent activity
- Improve our services and website experience
- Send transactional and service-related communications
We do not sell your personal information to third parties. We do not use your information for advertising or marketing by third parties.
4. Legal Basis for Processing
We process your personal information under the following legal bases:
- Contract performance: Processing is necessary to complete your transaction with us
- Legal obligation: Federal law requires identity verification (BSA/FinCEN), suspicious activity reporting (SAR), and IRS Form 8300 filing for qualifying transactions
- Legitimate interests: Fraud prevention, security, and service improvement
- Consent: Where you have provided explicit consent, such as for marketing communications
5. Sharing Your Information
We share your information only in the following circumstances:
- Service providers: FedEx (shipping), payment processors (ACH/Zelle), identity verification providers, and our refinery partner — only as necessary to complete your transaction
- Legal requirements: When required by law, court order, or regulatory authority — including FinCEN, IRS, and law enforcement. We are required by federal law to report certain transactions regardless of customer consent.
- Fraud prevention: To prevent or investigate fraud, theft, or illegal activity
- Business transfer: In the event of a merger, acquisition, or sale of assets, with notice provided to you
We do not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:
- Transaction records: minimum 5 years per BSA/FinCEN requirements
- Identity verification records: minimum 5 years from the date of transaction
- IRS Form 8300 records: minimum 5 years
- General account information: until account deletion is requested, plus applicable retention periods
7. Cookies & Tracking
We use essential cookies necessary for our website to function, and analytics cookies to understand how our site is used. We do not use advertising or tracking cookies for third-party ad targeting.
You may disable cookies in your browser settings. Disabling essential cookies may affect site functionality. We respect Do Not Track (DNT) signals where technically feasible.
8. Security
We implement industry-standard security measures including SSL/TLS encryption for all data transmission, encrypted storage for sensitive personal and financial data, access controls limiting employee access to personal information, and regular security reviews.
No method of internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.
9. Your Rights
Depending on your state of residence, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Opt-out of marketing: Unsubscribe from marketing communications at any time
Note: We cannot delete transaction records or identity verification data required to be retained under federal law (BSA, FinCEN, IRS). These retention obligations supersede deletion requests.
To exercise your rights, contact us at [email protected].
10. California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to delete personal information (subject to legal exceptions), the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.
To submit a CCPA request, contact us at [email protected]. We will respond within 45 days.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Continued use of our services after any changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information: