Terms & Conditions

1. General Terms & Definitions

• Terms: The Terms & Conditions set forth herein.
• Agreement: Your acceptance of these Terms when you use our Services or submit items for evaluation.
• Company: Sqoot Cash, operated by Sqoot Inc. ("we," "us," "our").
• Good(s): Any object you send to Sqoot Cash for evaluation, purchase, or repair, whether it contains precious metal or not.
• Precious Metals: Gold, silver, platinum, and palladium.
• Parcel: The package in which you ship your Goods to us.
• Initial Estimate: A non-binding estimate provided before shipment based on your input. Not a guaranteed offer.
• Final Offer: A binding offer issued after physical assessment. Must be accepted or rejected within 48 hours.
• Payout: Payment issued for Goods sold to Sqoot Cash.
• Assay: The process used to assess metal purity using XRF spectrometry and/or acid testing.

2. Account & User

You (referred to as "You," "User," "Customer") means a natural person who is a U.S. resident aged 18 or older at the time of accessing and using our Services.

You are responsible for maintaining the confidentiality of your account credentials. Unauthorized activity must be reported to us immediately at [email protected].

Impersonation, fraud, or misrepresentation will result in permanent suspension. Sqoot Cash reserves the right to pursue civil or criminal action and report fraudulent activity to relevant authorities.

3. Eligibility

To use our Services, you must:

• Be at least 18 years old
• Provide accurate, truthful, and up-to-date information at all times
• Reside in the United States or its territories
• Not be listed on any U.S. government list of prohibited persons
• Be the true and sole legal owner of any Goods submitted

4. Shipping & Insurance

Packaging

You must use the packaging materials provided by Sqoot Cash (prepaid FedEx envelope and tamper-evident security bag). Using unapproved packaging may disqualify your shipment from insurance coverage.

Drop-Off Requirement

To qualify for insurance coverage, all packages must be physically handed to a FedEx employee at a staffed FedEx location (FedEx Office, FedEx Ship Center, or authorized retail partner). Packages dropped in unstaffed drop boxes or self-service kiosks do not qualify for insurance coverage. Retain your printed drop-off receipt.

Insurance Coverage

Up to $100,000 in insurance is available per qualified shipment at no cost to you. Claims for loss or damage must be filed per FedEx carrier policies. To qualify, either provide photos of items next to your FedEx envelope before shipping, or obtain written approval from Sqoot Cash by submitting a description of your items prior to shipment.

Carrier

All shipments to Sqoot Cash must use the prepaid FedEx label provided. Items shipped via other carriers or using unapproved labels may not qualify for insurance coverage.

5. Receipt & Inspection of Goods

• Weighing: Goods are weighed using a certified precision scale to 0.01 gram accuracy.
• Assay Process: Goods are tested for purity using XRF spectrometry. Minor scratching may occur during testing. By submitting items, you waive all rights to monetary compensation for incidental assessment damage.
• Non-Metallic Materials: Stones, gems, and non-precious materials are not included in valuation.
• Video Unboxing: All parcels are opened under continuous video surveillance. You may request your unboxing video at any time by emailing [email protected].
• Fraudulent Parcels: Parcels suspected of fraud — including empty parcels, goods not as described, or tampered packaging — will not be processed and will be reported to appropriate authorities.
• No-Value Goods: Items containing no precious metal will not be purchased. Return shipping may be provided at our discretion.

6. Pricing & Offers

How Offers Are Calculated

Payout rates range from 75–80% of spot depending on lot size and metal type. Initial estimates shown on our website are non-binding. The Final Offer is the binding offer issued after physical assessment and supersedes any previous estimate.

Response Time

Final Offers must be accepted or rejected within 48 hours of issuance. Offers not responded to within this period may be withdrawn.

No Negotiation

Final Offers are non-negotiable. We provide our best offer upfront, based on transparent calculation. If you decline, your items will be returned at no cost.

7. Jewelry Repair Services

Sqoot Cash offers jewelry repair services via mail-in only. By submitting items for repair, you agree to the following additional terms:

• A repair quote will be issued after receipt and inspection of your item. No repair work begins until you explicitly approve the quote in writing (by email).
• If you decline the repair quote, your item will be returned via insured FedEx at no charge.
• You acknowledge that during repair, minor incidental marks or finishing differences may occur consistent with professional jeweling practice.
• Sqoot Cash is not responsible for pre-existing damage not disclosed at the time of submission.
• Repair timelines are estimates. Typical turnaround is 7–10 business days after receipt and quote approval.
• Items submitted for repair are insured during transit per Section 4 of these Terms.
• You attest that you are the legal owner of items submitted for repair.

8. Returns

• If you decline your Final Offer, items will be held for 90 calendar days pending your return request. Failure to request a return within this period may result in forfeiture of items.
• Return shipping is free and fully insured.
• A signature is required for returns valued at $2,000 or greater.
• Once a Final Offer is accepted, items may not be requested for return.
• You must request return prior to accepting your offer. Accepted offers are final.

9. Payouts

• Methods: ACH direct deposit, Zelle. Methods subject to change with notice.
• Timeline: Payment is issued the next business day after offer acceptance. ACH typically settles within 1–2 business days. Zelle same day in most cases.
• U.S. only: Payouts must be processed via U.S.-based financial institutions.
• Accuracy: You are responsible for providing correct payment details. Sqoot Cash is not liable for errors due to incorrect information provided by the customer.
• Fees: No fees are charged by Sqoot Cash for processing payouts. Third-party processing fees may apply.
• Identity verification: Required for transactions exceeding $600, consistent with federal BSA requirements.

10. Ownership & Verification

You confirm legal ownership of all Goods submitted. In the event of an ownership dispute, Sqoot Cash reserves the right to withhold payout until rightful ownership is determined. You may be required to provide legal proof of ownership.

Identity verification is required for transactions exceeding $600. Sqoot Cash complies with all applicable Bank Secrecy Act (BSA), FinCEN, and IRS reporting requirements, including filing IRS Form 8300 for qualifying cash transactions.

11. Prohibited Uses

You may not use our Services for:

• Fraud, impersonation, or identity theft
• Money laundering or any illegal activity
• Submission of stolen goods
• Excessive use of the valuation process without completing transactions
• Any purpose that violates applicable federal, state, or local law

12. Legal & Liability

Liability Cap

Our sole and entire maximum liability, for any reason, shall be limited to the lesser of (i) $5,000 USD per transaction; or (ii) one-third (1/3) of the applicable Final Offer. Liability is further limited to the insured value of the shipment, with a maximum of $100,000, where all insurance qualification procedures have been followed.

Indemnification

You agree to indemnify and hold harmless Sqoot Cash, its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, costs, and expenses arising from your violation of these Terms, your attestation of ownership, or your use of our Services.

Governing Law

This Agreement is governed by the laws of the State of Texas, without regard to its conflict of law principles. Any disputes shall be resolved in the courts of Fort Bend County, Texas, or the applicable federal court.

Changes to Terms

Sqoot Cash may update these Terms at any time. We will notify you of material changes by posting the updated Terms on this page. Continued use of our Services after changes constitutes acceptance.

13. Contact

For questions about these Terms or our Services: